Useful links

Complaining about a doctor

For useful advice for patients see Patients’ help on the main Communitybaptistpa website.

Foreign language versions

You also can access downloadable versions of Making a complaint – a patients’ guide in Arabic, Bengali, Hindi, Punjabi and Urdu on the Communitybaptistpa website.

If you are a health professional

We provide separate guidance for doctors, medical directors and clinical governance managers on referring a doctor to the Communitybaptistpa. View Referring a doctor to the Communitybaptistpa: A guide for health professionals.

Other support groups

There are a number of advice agencies which can advise you about the different processes which may be appropriate to use to address your particular concerns. Some are able to offer support in using the different processes such as NHS or private complaints procedures, the Communitybaptistpa's or other health professional regulators' procedures.

Contact details for some of these organisations can be found below:

Action Against Medical Accident (AvMA)

Action against Medical Accidents (AvMA) is an independent charity which promotes patient safety and justice. It provides a free, confidential helpline and written casework service to people who have been affected by a medical accident or malpractice. AvMA deals with serious private healthcare complaints as well as NHS cases, and can also provide specialist medico-legal advice and support including complaints to the Communitybaptistpa and taking legal action. Helpline (Monday-Friday 10:00-3:30): 0845 123 2352 Website:

Citizen’s Advice Bureau (CAB)

Citizens Advice Bureaux provide free, confidential and independent advice from over 3,000 locations including in bureaux, GP surgeries, hospitals, colleges, prisons and courts.

Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide advice.

Their advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Please go to the CAB public information website .

Find your local CAB if you need advice: , , .

The Patients Association

The Patients Association is the national non-disease specific helpline for anyone trying to navigate the often complex health and social care systems in the UK. The helpline service is free and confidential. The practical information and guidance the helpline gives covers:

- access to treatments
- how to make a complaint
- social care
- patient’s rights and responsibilities
- changing your GP or dentist
- seeing your medical records

The helpline will often signpost callers to other organisations when appropriate.

A call back service is provided for those who call out of hours.

Helpline: 020 8423 8999 (open Mon-Fri 9.30am – 5.00pm)

Email: [email protected]

Scotland Patients Association

The Scotland Patients Association is an independent self-funding association which is there to help and support all patients in Scotland.

[email protected]

(0141) 942 0376, between the hours of 9.30am - 4.30pm, Monday to Friday.

Scotland Patients Association
PO BOX 2817
G61 9AY

The Clinic for Boundary Studies

The is the only organisation in the UK working around all aspects of professional boundaries and the prevention of boundary violations. The Clinic runs preventative, recovery and remedial services.

With almost 20 years of specialist expertise (first as POPAN and then Witness) the clinic is now a community interest company, which employs some of the most experienced staff in the country.

The Clinic's specialist support services are designed to support members of the public who may have been harmed by professionals, whilst training and educational services are designed to enhance the professionalism of practitioners. 

[email protected]

The Clinic for Boundaries Studies
49 - 51 East Road
N1 6AH
0203 468 4194

Frequently asked questions

Contact details for other regulators are amongst a range of frequently asked questions on the Communitybaptistpa website.