Respond to risks to safety

24. You must promote and encourage a culture that allows all staff to raise concerns openly and safely.3,15

25. You must take prompt action if you think that patient safety, dignity or comfort is or may be seriously compromised.

a. If a patient is not receiving basic care to meet their needs, you must immediately tell someone who is in a position to act straight away.

b. If patients are at risk because of inadequate premises, equipment13 or other resources, policies or systems, you should put the matter right if that is possible. You must raise your concern in line with our guidance14 and your workplace policy. You should also make a record of the steps you have taken.

c. If you have concerns that a colleague may not be fit to practise and may be putting patients at risk, you must ask for advice from a colleague, your defence body or us. If you are still concerned you must report this, in line with our guidance and your workplace policy, and make a record of the steps you have taken.14,16

26. You must offer help if emergencies arise in clinical settings or in the community, taking account of your own safety, your competence and the availability of other options for care.

27. Whether or not you have vulnerable17 adults or children and young people as patients, you should consider their needs and welfare and offer them help if you think their rights have been abused or denied.18,19   

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